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🚚 Shipping Policy

Effective Date: 1 December 2025

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At AudioWWW, we are committed to providing a professional, efficient, and secure shipping experience for all customers worldwide. This Shipping Policy explains how and where we ship our products, expected delivery times, shipping costs, insurance requirements, and your responsibilities upon delivery.

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🌍 1. Shipping Destinations

AudioWWW ships worldwide, including:

  • Spain

  • All European Union countries

  • Most international destinations (Worldwide)

For countries outside the EU, we provide tailored premium shipping solutions to ensure safe, fully insured transport.
International customers will receive a personalized shipping quote based on location, item value, and package size.

💸 2. Free Shipping Over €4,000

We offer free fully insured shipping on all orders over €4,000.

For orders below €4,000:

  • Shipping costs are calculated at checkout

  • Pricing depends on destination, weight, and dimensions

All shipments are sent fully insured, regardless of order value.

🤝 3. Trusted Delivery Partners

To ensure safe delivery of high-value audio equipment, we partner exclusively with leading couriers such as:

  • DHL

  • FedEx

These carriers specialize in handling fragile, heavy, and premium audio equipment.

🛡️ 4. Packaging & Insurance

Every order shipped by AudioWWW includes:

✔ Professional protective packaging
✔ Full transport insurance covering 100% of the product value
✔ Tracking information upon dispatch

Important:
We strongly recommend keeping the original product packaging, as it is required for:

  • Returns

  • Warranty claims

  • Servicing or repairs

  • Protection during transport

⏱️ 5. Order Processing Time

After your order is confirmed and payment is received:

  • Processing time: 1–2 business days

  • High-season periods may extend processing by 1–2 days

If additional preparation time is required (e.g., specialized packaging for heavy amplifiers), we will notify you.

📍 6. Estimated Delivery Times (After Dispatch)

Estimated transit times once the courier receives the package:

  • Spain: 2–5 business days

  • European Union: 4–7 business days

  • Worldwide: varies depending on country
    (an exact estimate is provided during quotation)

Delivery times may vary due to:

  • Customs clearance

  • Weather conditions

  • Public holidays

  • Courier operational delays

🌍 7. International Orders & Customs Duties

For all destinations outside the European Union:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Handling fees

are the responsibility of the customer.

AudioWWW will provide all required customs documentation and assist where possible, but final import fees vary by country.

📦 8. Delivery Restrictions

We cannot deliver to:

  • P.O. Boxes

  • APO/FPO/Military addresses

  • Locations where insured delivery is not available

A physical address and recipient signature are required for insured parcels.

📦 9. Customer Responsibilities Upon Delivery

To comply with insurance requirements:

Upon receiving the shipment, the customer must:

  1. Inspect the external packaging immediately

  2. If visible damage exists:

    • Inform the courier before signing

    • Note the damage on the courier's delivery record

  3. Photograph the package and any visible damage

  4. Notify us within 48 hours at:
    office@audiowww.com

Failure to report damage within 48 hours may reduce or void insurance coverage.

❗ 10. Delayed or Lost Shipments

If your shipment is delayed or missing:

  • Contact us and we will initiate an investigation with the courier

  • Tracking will be monitored until resolution

If the courier confirms a package as lost, you will receive:

  • A replacement unit (if available), or

  • A full refund

All refunds for lost shipments are processed only once the courier officially confirms the loss.

↩️ 11. Returns & Return Shipping

All returns (including cancellations under EU law and warranty returns) must be sent:

  • Using transport insurance covering 100% of the product value

  • In the original packaging or equivalent professional packaging

This requirement protects both the consumer and AudioWWW from transit damage.

Details are provided in our Return & Refund Policy.

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