Frequently Asked Questions (FAQ)​​​​

​

1. How can I place an order?

Placing an order is simple! Just add the products you want to your cart, proceed to checkout, fill in your shipping information, and choose your preferred payment method. Once your order is placed, you will receive a confirmation email.

2. What are the available payment methods?

We offer the following secure payment methods:

• Bank transfer to our company account

• Credit/debit card (Visa, MasterCard, Maestro) At AudioWWW, we strive to offer flexible and secure payment options for our customers. For payments via credit or debit card, we use trusted third-party services to ensure the safety and efficiency of your transactions.

• Credit Card Payments

• When paying by credit or debit card, the payment will be processed securely through one of the following services:

• Wise (formerly TransferWise)
  Wise is a trusted payment platform that allows us to process payments quickly and securely. It supports international card payments and ensures competitive exchange rates for your transaction.

• OFX
  OFX is another reliable payment service that facilitates international credit card payments. It ensures your card details are kept secure while providing an efficient transaction process.

• Xoom (by PayPal)
  Xoom, a service owned by PayPal, enables international credit card payments. Xoom is known for its fast and secure payment processing, making it a convenient choice for our international customers.

• All transactions processed through these services are encrypted and comply with industry standards to protect your financial information. Whether you are paying from within Spain or internationally, rest assured that your card details are handled with the highest level of security.

All payments are processed securely in compliance with European standards.

3. What if I am not home at the time of delivery?

If you are not home when the delivery arrives, the courier will leave a delivery note with instructions on how to reschedule the delivery or pick up the package from a nearby collection point.

4. What are the shipping costs?

Shipping is free for orders over €4000. For orders below €4000, shipping costs will be calculated at checkout based on the destination and the weight of your order.

5. Which courier service do you use for delivery?

We use DHL or FedEx for delivery, depending on the buyer's location. You will receive tracking information once your order has been dispatched.

6. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link. You can use this link to track the delivery status at any time.

7. Can I modify or cancel my order after placing it?

Orders are processed quickly, but if you need to modify or cancel your order, please contact us as soon as possible. If your order has already been dispatched, you may need to follow our return procedure.

8. How can I return a product?

In accordance with EU regulations, you have the right to return products within 14 calendar days of receiving your order, without providing a reason. The products must be in their original condition, unused, and in the original packaging. Return shipping costs are the responsibility of the customer, unless the product is defective or does not match the description.

9. How can I request a refund?

Once your returned products are received and inspected, we will process your refund within 14 days. Refunds will be issued to the same payment method used for the original order.

10. What if the product is defective or incorrect?

If you receive a defective or incorrect product, please contact us immediately within 14 days of receiving your order. We will either replace the item or offer a full refund, based on your preference.

11. Is your online store secure?

Yes, our online store follows all European data protection regulations (GDPR). We use SSL encryption to protect your information and process payments through secure platforms to ensure a safe shopping experience.

12. Do you ship to businesses?

Yes, we do ship to business customers. If you wish to place an order for your business, please contact us for more details regarding invoicing and delivery.