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✅ FAQ — Frequently Asked Questions

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AudioWWW – High-End & Certified Pre-Owned Hi-Fi Equipment

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1. How can I place an order?

Placing an order is simple:

  1. Add your desired product(s) to the cart

  2. Complete the checkout form

  3. Choose your preferred payment method

  4. Confirm your order

You will receive an Order Confirmation email once the order is successfully placed.

2. What payment methods do you accept?

We offer secure payment options for customers worldwide:

✔ Bank Transfer (IBAN)

Recommended for high-value equipment.
Orders are processed once full payment is received.

✔ Credit & Debit Cards (Visa, MasterCard, Maestro)

Card payments are processed securely through:

  • Wise (TransferWise)

  • OFX

  • Xoom (by PayPal)

All transactions are encrypted and compliant with European PCI-DSS security standards.
AudioWWW does not store or access your card information.

3. What if I am not home at the time of delivery?

If you are unavailable, the courier will:

  • Attempt a second delivery

  • Or leave a notice with instructions for collection or rescheduling

You may also track your package using the tracking link provided.

4. What are the shipping costs?

  • Free insured shipping on orders over €4,000

  • Orders under €4,000: shipping is calculated at checkout based on destination and package size

All shipments include full transport insurance.

5. Which courier services do you use?

We use premium international couriers:

  • DHL

  • FedEx

Couriers are selected based on your location and the value/size of the equipment.
A tracking number is provided after dispatch.

6. How can I track my order?

Once shipped, you will receive an email containing your tracking link.
You can monitor your shipment in real time via the courier’s website.

7. Can I modify or cancel my order after placing it?

If you need to modify or cancel an order, contact us as soon as possible.
If the order has not yet been dispatched, we will process the change or cancellation immediately.

If the item has already shipped, the standard return process applies.

8. How can I return a product?

EU consumers have a 14-day right of withdrawal.
To return a product:

  • It must be in original condition and packaging

  • It must include all accessories and components

  • It must be shipped with full-value transport insurance

  • Contact us within 14 days to receive return instructions

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

9. How do refunds work?

Refunds are processed within 14 days after:

  • The returned item is received

  • The item is inspected and confirmed as eligible

Refunds are issued to the original payment method.
Partial refunds may apply if items show signs of use or missing components.

10. What if my product is defective or incorrect?

If the product arrives damaged, defective, or incorrect:

  • Contact us within 14 days

  • Provide photos or videos of the issue

  • We will arrange return shipping at no cost

You may choose:

  • A replacement (if available), or

  • A full refund

All costs for defective or incorrect items are covered by AudioWWW.

11. Is your online store secure?

Yes. AudioWWW complies with:

  • GDPR (EU data protection law)

  • SSL encrypted browsing

  • Secure payment gateways

  • Anti-fraud verification for high-value purchases

Your personal and payment data are protected at all times.

12. Do you ship to businesses?

Yes, we ship worldwide to both individuals and businesses.
For business purchases:

  • EU VAT regulations may apply

  • Business invoices can be issued upon request

  • Additional documentation for customs may be provided if needed

Contact us if you require business-specific assistance.

13. Are your products new or used? (Important for transparency & Google)

We offer:

  • New

  • Open-box / Demo

  • Certified Pre-Owned (Used) products

Every pre-owned item is:

  • Fully tested

  • Verified for proper functionality

  • Described accurately, including cosmetic details

  • Shipped with our 12-Month AudioWWW Guarantee

14. Do you provide a warranty?

Yes.
All products include:

  • 12-Month AudioWWW Guarantee

  • Manufacturer warranty, if still valid for that item

This applies worldwide.

15. Can you source rare or discontinued Hi-Fi equipment?

Yes — we work with a large network of collectors, dealers, and distributors.
If you're searching for a specific model, feel free to contact us.

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