Refund Policy​

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At AudioWWW, we aim to provide our customers with the best products and services. If you are not completely satisfied with your purchase, we are here to help.

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1. Right to Cancel and Return

In accordance with EU regulations, you have the right to cancel your order and return the products within 14 calendar days from the date you received the goods. This applies to all products purchased from our website, except for those specified in the Exemptions section below.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, unused, and in its original packaging.

• The product must not be damaged, altered, or have missing parts.

• You must provide a proof of purchase (order number or receipt) when returning the product.

3. How to Return an Item

To initiate a return, please follow these steps:

• Contact Us: Use the contact form on our website within 14 days of receiving your order. Please include your order number and the item(s) you wish to return.

• Return Instructions: We will provide you with a return authorization and the shipping address for the return.

• Shipping: You are responsible for the cost of return shipping unless the product is defective or was sent in error.

• Proof of Return: Please retain proof of return, such as the tracking number, to ensure that the product is returned safely.

4. Refunds

Once we receive and inspect the returned product, we will process your refund within 14 calendar days. The refund will be issued using the same payment method that was used for the original purchase, unless otherwise agreed.

• Partial Refunds: If the product is returned in a condition that does not comply with the return conditions (e.g., damaged, used, or missing parts), we may issue a partial refund.

• Shipping Costs: Shipping costs are non-refundable unless the product is defective or incorrect.

5. Exemptions

The following items are exempt from the right to cancel and return:

• Personalized or customized products (unless defective)

• Sealed items that have been opened (e.g., hygiene products, cosmetics, etc.)

• Perishable goods, such as food or flowers

If you have received a defective or incorrect product, please refer to the section below on Defective or Incorrect Products.

6. Defective or Incorrect Products

If you have received a defective or incorrect product, please contact us within 14 days of receiving your order. We will either replace the item or issue a full refund, depending on your preference.

• Defective Products: If the product is defective, we will cover the return shipping costs and issue a full refund or replacement.

• Incorrect Products: If we sent you the wrong item, we will cover the return shipping costs and send you the correct item or issue a full refund.

7. Refund Process

Refunds will be processed using the same payment method that you used for your original purchase. You should receive the refund within 14 calendar days of us receiving the returned product. However, depending on your payment provider, it may take a few extra days for the funds to appear in your account.